After-Hours IT and Business Monitoring

Your phone system, website or email can fail at 2 a.m. and nobody knows until customers start complaining. We watch everything that keeps your business running, day and night. When something breaks, we open a war room, call the right people, and keep you and your customers updated by SMS, email and voice until it is fixed.

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What We Watch

  • Phone systems and lines: we place real test calls to your published numbers, so we know whether callers actually get through
  • Websites: we check that the right page loads, not just that the server answers
  • Domains, SSL certificates and DNS: you are warned well before anything expires
  • Email: delivery tests, spam-blacklist listings and sender records
  • Online account balances: prepaid services, telecom credit, payment processors and AI token balances
  • Social media connections: we confirm your linked accounts are still connected
  • Business pulse: alerts when leads, sign-ups, calls, complaints or support tickets go unusually quiet or spike
  • Security (with MapleSIEM): sign-in attempts from outside Canada on any platform that reports them

One War Room Per Outage

  1. Confirm: we re-test from a second location and through the path your customers use, so false alarms never wake anyone.
  2. Prioritize: each outage gets a P1 to P4 level based on customer impact.
  3. Call and tell: on-call staff get voice calls until someone answers, a conference line opens for the team, and your customers get plain-language updates by SMS, email or voice.
  4. Fix and report: remote repair comes first, and any on-site steps are simple and one at a time. Recovery is re-tested, and a written summary follows the next business day.

Everything is on the record. Every check, decision, call and message is kept in a tamper-proof audit trail, and you get a monthly uptime report.

Our Managed Monitoring Service

We run it for you

Managed

CAD $530 / month per site + HST

We do the full deal. We set up the checks, watch them around the clock, respond to every outage and keep your customers updated. You get a phone call from us, not a dashboard to babysit.

  • We are your after-hours response team, with people on call 24/7
  • Setup done for you: checks, contacts and runbooks written for your business
  • Remote repair first, and test calls to your phone lines
  • Customer updates by SMS, email and voice, using wording you approve once
  • A war room and conference line for every outage
  • Audit trail, outage summaries and a monthly uptime report
Book a Setup Call →

Prefer to Run It Yourself?

MapleMonitor runs on MapleWorkSuite, our business platform. Anyone can sign up for their own MapleMonitor account and run it themselves:

  • Watch, CAD $63/month + HST: up to 60 checks, alerts to your team, a war room timeline and a public status page. You respond.
  • Respond, CAD $225/month + HST: everything in Watch, plus the MapleMonitor agent sets priority, follows the runbook and sends your customer updates.
Sign Up on MapleWorkSuite →

Compare every MapleMonitor plan

Optional Add-Ons

  • Outage status line - callers hear about the outage right away and can get a live update: CAD $265/month + HST
  • Extra 50 checks: CAD $27/month + HST
  • Extra public status page: CAD $16/month + HST
  • Hands-on incident work: CAD $159/hour + HST

Next Steps

Book a 20-minute call. We will list what needs watching, who needs to know, and how you want to be reached after hours.

Book a Setup Call →